Student Employment Opportunities

The Audio Visual Technician student role within the Support Center offers technical support for audio/visual equipment across campus classrooms, lecture halls, and meeting rooms. Additional duties include performing preventive maintenance on classroom equipment, staffing the Support Center, answering calls, and responding promptly to troubleshooting requests as needed.

• Time Commitment: Approximately 15 hours/week

• Hours: Monday-Friday, 8:00 AM-5:00 PM

• Location: Ruth Collins Learning Center

• Team: Support Center

Desired Qualifications:

• Basic Knowledge of Audio/Visual Equipment

  • Familiarity with projectors, sound systems, microphones, and other AV equipment commonly used in classrooms and meeting spaces.

• Technical Troubleshooting Skills

  • Ability to diagnose and resolve minor technical issues with AV equipment quickly and efficiently.

• Customer Service Skills

  • Strong communication skills and a helpful attitude when working with faculty, staff, and other campus community members.

• Attention to Detail

  • Ability to follow set procedures accurately, especially in performing preventive maintenance on equipment.

• Reliability and Punctuality

  • Consistent availability during assigned shifts, with a demonstrated ability to respond to last-minute troubleshooting calls.

• Organizational Skills

  • Ability to manage tasks effectively, including tracking maintenance schedules, keeping accurate records, and managing hotline responses.

• Teamwork and Collaboration

  • Ability to work well with AVS staff and other team members to ensure smooth operation and support across campus.

• Flexibility and Adaptability

  • Willingness to handle a variety of tasks and adapt to new challenges in a dynamic, campus-based setting.

• Preferred Experience

  • Prior experience with AV equipment or in a technical support role is a plus but not required; training will be provided.

The Business & Communications Assistant will work closely with the IT administrative team to provide customer service and support to IT staff. This role includes a variety of clerical and administrative duties, such as answering phones, responding to emails, data entry, and supporting special projects as assigned. The student worker will also assist with purchasing, case management, and administrative tasks within the Information Technology Administration office, ensuring smooth communication and efficient operations both within the department and with external vendors.

• Time Commitment: Approximately 18 hours/week

• Hours: Monday-Friday, 8:00 AM-5:00 PM

• Location: Ruth Collins Learning Center

• Team: Administration

Desired Qualifications:

• Customer Service Skills:

  • Strong interpersonal and communication skills, with the ability to interact professionally with IT staff, campus personnel, and external vendors.

  • Ability to handle inquiries and resolve issues in a friendly, efficient, and timely manner.

• Administrative & Clerical Skills:

  • Experience with general office duties such as answering phones, managing emails, scheduling, and filing.

  • Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines in a fast-paced environment.

• Technical Proficiency:

  • Basic understanding of IT systems and terminology to assist with IT-related inquiries and tasks.

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for data entry, report preparation, and communication.

• Attention to Detail & Organizational Skills:

  • Strong attention to detail, ensuring accuracy in data entry, report preparation, and correspondence.

  • Well-developed organizational skills to maintain orderly records, schedules, and tasks.

• Problem-Solving & Initiative:

  • Ability to identify issues and take initiative to resolve them or escalate them as needed.

  • Willingness to learn new processes and tools as required by the role.

• Confidentiality & Professionalism:

  • Demonstrated ability to handle sensitive information confidentially and with professionalism.

  • Strong work ethic with a high level of integrity.

• Team Collaboration & Independence:

  • Ability to work effectively both independently and as part of a team.

  • Willingness to contribute to projects and assist other team members as needed.

• Time Management:

  • Ability to manage time effectively, balancing multiple tasks and responsibilities while maintaining accuracy.

• Adaptability & Flexibility:

  • Willingness to adapt to new challenges and work in a dynamic, changing environment.

  • Ability to remain flexible when tasks and priorities shift.

We are looking for a proactive and detail-oriented student to join our Enterprise Systems team as a CRM Data Technician. This role offers a unique opportunity to work closely with CRM systems, supporting the administration and management of student relationship data. The CRM Data Technician will assist in maintaining accurate records, ensuring data integrity, and generating reports to support various business processes. This position is designed to provide practical, hands-on experience in CRM software, data management, and IT operations within a dynamic and collaborative environment.

• Time Commitment: Approximately 18 hours/week

• Hours: Monday-Friday, 8:00 AM-5:00 PM

• Location: Ruth Collins Learning Center

• Team: Enterprise Systems

Desired Qualifications:

• Technical Knowledge:

  • Familiarity with CRM systems (e.g., SLATE, Salesforce, Blackbaud, etc.) is a plus but not required.

  • Basic understanding of data management principles, including data entry, validation, and data integrity.

  • Proficiency with Microsoft Office Suite, especially Excel, for data analysis and reporting.

• Attention to Detail:

  • Strong attention to detail with the ability to maintain accurate records and identify inconsistencies in data.

  • Ability to perform data cleaning tasks to ensure the integrity and quality of the CRM system.

• Analytical & Problem-Solving Skills:

  • Ability to analyze data and generate reports to support decision-making.

  • Critical thinking skills to troubleshoot CRM-related issues and assist with system improvements.

• Communication Skills:

  • Excellent written and verbal communication skills for interacting with team members and assisting other departments.

  • Ability to document processes and create user-friendly guides or FAQs for CRM system users.

• Organizational Skills:

  • Strong organizational skills to manage multiple tasks, meet deadlines, and track progress on projects.

  • Ability to prioritize tasks effectively while ensuring data accuracy and system functionality.

• Collaboration & Teamwork:

  • Ability to work effectively both independently and as part of a team in a collaborative IT environment.

  • Willingness to take initiative, learn new skills, and contribute to ongoing projects.

• Adaptability:

  • Ability to adapt to new software systems and changing processes within the CRM platform.

  • Willingness to assist in new projects or initiatives as needed.

• Educational Background:

  • Currently enrolled in a relevant academic program such as Information Technology, Business Administration, Data Science, or a related field is preferred.

  • Strong academic performance in relevant courses is a plus.

The Student Deployment Technician will assist the IT deployment team in deploying and configuring technology hardware across the university. This role involves setting up and installing hardware, software, and network systems for faculty, staff, and students, ensuring all devices are ready for use and meet department standards. The ideal candidate will gain hands-on experience in hardware and software deployment, troubleshooting, and IT support, while contributing to the efficiency of campus technology operations.

• Time Commitment: Approximately 18 hours/week

• Hours: Monday-Friday, 8:00 AM-5:00 PM

• Location: Ruth Collins Learning Center

• Team: Support Center

Desired Qualifications:

• Technical Knowledge:

  • Basic understanding of computer hardware and software, with the ability to assemble, configure, and troubleshoot devices.

  • Familiarity with operating systems such as Windows, macOS, and common software applications.

  • Experience with system imaging tools and device management software (e.g., Microsoft Intune) is a plus.

• Problem-Solving & Troubleshooting Skills:

  • Ability to diagnose and resolve basic technical issues during hardware and software deployments.

  • Strong troubleshooting skills to identify and address deployment-related challenges efficiently.

• Attention to Detail:

  • Strong attention to detail to ensure proper setup and configuration of devices according to university standards.

  • Careful handling of equipment and documentation to maintain accuracy and inventory control.

• Organizational Skills:

  • Ability to manage multiple tasks and prioritize deployments based on deadlines and project requirements.

  • Strong organizational skills for maintaining deployment schedules and inventory records.

• Customer Service Skills:

  • Strong interpersonal communication skills to assist faculty, staff, and students during deployments.

  • Ability to explain technical issues and solutions clearly to non-technical users.

• Adaptability & Flexibility:

  • Willingness to adapt to changing tasks and priorities in a fast-paced work environment.

  • Ability to work independently as well as collaborate with the IT team on deployment projects.

• Technical Documentation:

  • Ability to document deployment processes, issues, and resolutions for future reference and knowledge sharing.

• Reliability & Professionalism:

  • Strong work ethic, punctuality, and responsibility in completing assigned tasks.

  • Professional demeanor when interacting with users and handling equipment.

• Educational Background:

  • Enrollment in a related academic program (e.g., Information Technology, Computer Science) is preferred but not required.

Collaborate with Business Communications Assistants, department directors, the quality control team, and work independently to produce high-quality graphic content for the Information Technology Division. Graphic Design Specialists receive work requests through the ticketing system and from full-time IT staff to support outreach efforts, intra-division communications, and various other projects.

• Time Commitment: Approximately 18 hours/week

• Hours: Monday-Friday, 8:00 AM-5:00 PM

• Location: Ruth Collins Learning Center

• Team: Support Center

Desired Qualifications

• Education and Coursework:

  • Currently pursuing a degree in Graphic Design, Visual Arts, Digital Media, Marketing, or a related field.

  • Relevant coursework or experience with design principles, typography, color theory, and visual communication.

• Technical Skills:

  • Proficiency in graphic design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) and familiarity with web-based design tools (e.g., Canva or Figma).

  • Basic knowledge of web design principles and user interface (UI) design is a plus.

  • Familiarity with design file management and version control practices for efficient collaboration.

• Experience with Design Projects:

  • Previous experience creating digital content for outreach, communications, or marketing, either through coursework, internships, or freelance work.

  • Experience working within brand guidelines to ensure cohesive, professional design that aligns with organizational standards.

• Communication and Collaboration Skills:

  • Strong written and verbal communication skills, with an ability to interpret feedback from various departments (e.g., quality control, business communications).

  • Comfort with collaborating with a range of stakeholders and incorporating feedback effectively.

• Project and Time Management:

  • Ability to manage multiple projects simultaneously, prioritize tasks effectively, and meet deadlines, especially within a ticketing system.

  • Demonstrated capacity to work both independently and as part of a team, handling work requests from full-time IT staff efficiently.

• Creativity and Problem-Solving:

  • Creative mindset with a proactive approach to finding design solutions that communicate effectively within an IT setting.

  • Ability to take initiative in proposing innovative design ideas that support communication objectives for IT-related projects.

• Attention to Detail and Quality Control:

  • Keen eye for detail to ensure all graphics meet high-quality standards and align with project requirements.

  • Willingness to review and refine designs in coordination with quality control to ensure accuracy and professionalism.

• Familiarity with IT Environments (Preferred):

  • Basic understanding of IT terminology and an interest in technology, which will help in creating relevant, targeted designs.

  • Comfort with receiving work requests through an IT ticketing system or similar workflow tool.

We are seeking a motivated and detail-oriented student to join our Enterprise Systems team as an Integration Support Technician. This role offers a unique opportunity to work on data integration projects, supporting seamless connectivity and data exchange across the university's systems and applications. The Integration Support Technician will assist with monitoring and troubleshooting data flows, maintaining integration accuracy, and ensuring system interoperability. This position provides valuable hands-on experience in data integration, technical troubleshooting, and IT support within a collaborative, dynamic environment.

• Time Commitment: Approximately 18 hours/week

• Hours: Monday-Friday, 8:00 AM-5:00 PM

• Location: Ruth Collins Learning Center

• Team: Enterprise Systems

Desired Qualifications:

• Technical Knowledge:

  • Basic understanding of data integration concepts and tools; experience with integration platforms (e.g., APIs, ETL tools) is a plus.

  • Familiarity with databases (e.g., SQL) and basic query skills to support data validation and troubleshooting.

  • Exposure to programming or scripting languages (e.g., Python, JavaScript) is beneficial but not required.

• Problem-Solving Skills:

  • Strong analytical and troubleshooting skills, with the ability to identify and resolve integration issues.

  • Critical thinking skills to assess data discrepancies and take steps to ensure data integrity and consistency.

• Attention to Detail:

  • High attention to detail for monitoring data flows and ensuring accuracy across integrated systems.

  • Ability to perform data validation tasks with a focus on maintaining data quality.

• Organizational Skills:

  • Strong organizational skills to manage multiple tasks, meet deadlines, and document workflows and processes accurately.

  • Ability to prioritize tasks effectively, especially when working with different systems and integration tasks.

• Communication Skills:

  • Excellent written and verbal communication skills, with the ability to document processes and communicate technical information clearly.

  • Comfort in collaborating with IT staff and other departments to support integration requirements and troubleshoot issues.

• Adaptability & Willingness to Learn:

  • Eagerness to learn new technologies and integration tools as needed.

  • Ability to adapt to new challenges and quickly learn unfamiliar platforms or processes within the Enterprise Systems environment.

• Teamwork & Independence:

  • Ability to work both independently on assigned tasks and collaboratively as part of the Enterprise Systems team.

  • Willingness to take initiative and support the team in completing integration projects.

• Educational Background:

  • Currently enrolled in a relevant academic program, such as Information Technology, Computer Science, Data Science, or a related field.

  • Strong academic performance in courses related to data management, programming, or system integration is a plus.

As a Student Network and Phone Technician you have specialized duties in cabling, softphone setup, as well as phone moves and changes across the campus and you'll also be involved in basic network troubleshooting and will play a key role in the technology renewal process through the replacement and upgrade of campus network hardware.

• Time Commitment: Approximately 18 hours/week

• Hours: Monday-Friday, 8:00 AM-5:00 PM

• Location: Ruth Collins Learning Center

• Team: Infrastructure

Desired Qualifications:

• Platform Proficiency:

  • Advanced expertise in Windows and macOS operating systems, including troubleshooting and configuring user environments on both platforms.

• Software Skills:

  • Proficiency in core software applications, such as Microsoft Office Suite, with the ability to quickly learn and support additional applications as required.

• Hardware & Networking:

  • Strong foundational knowledge of computer hardware, networking principles, and cabling infrastructure, including experience with networked peripherals (printers, copiers, etc.).

• Telephony:

  • Experience in setting up, configuring, and troubleshooting softphones, as well as performing moves, adds, and changes for phone systems.

• Network Troubleshooting:

  • Ability to conduct basic network troubleshooting (e.g., identifying connectivity issues, diagnosing IP conflicts) to ensure optimal system performance and user experience.

• Customer Service:

  • Exceptional customer service skills, with the ability to explain technical concepts clearly to non-technical users and provide calm, patient support.

• Independence:

  • Ability to work independently, demonstrating strong initiative in problem-solving and project completion with minimal supervision.

• On-the-Spot Troubleshooting:

  • Ability to diagnose and resolve technical issues in real-time, maintaining composure and reassuring users during the troubleshooting process.

• Pressure Management:

  • Capacity to remain calm, effective, and solution-focused under pressure, especially when faced with high-priority or unexpected issues.

• Reliability:

  • Demonstrated dependability, punctuality, and commitment to completing tasks efficiently and accurately within set deadlines.

• Documentation Skills:

  • Ability to document issues, solutions, and changes accurately, ensuring clear records for future reference.

• Security Awareness:

  • Basic understanding of IT security principles, including data protection and secure handling of sensitive information.

The Service Desk and Field Service Technician will provide phone support for the university's IT service desk, assisting users with technical issues related to their devices, software, and IT services over the phone. Additionally, this role involves field support duties, where the student will help install, troubleshoot, and maintain physical IT equipment and infrastructure across campus. This position offers an excellent opportunity to develop technical troubleshooting and customer service skills in a dynamic IT environment.

• Time Commitment: Approximately 18 hours/week

• Hours: Monday-Friday, 7:00 AM-9:00 PM, Saturday, 7:30 AM-1:30 PM

• Location: Ruth Collins Learning Center

• Team: Support Center

Desired Qualifications:

• Technical Knowledge:

  • Basic understanding of hardware and software, with the ability to troubleshoot common IT issues over the phone.

  • Familiarity with operating systems (Windows, macOS) and common software applications.

  • Understanding of networking concepts and common IT infrastructure (e.g., printers, Wi-Fi, phone systems).

  • Experience or interest in telecommunication systems, including troubleshooting basic phone and VoIP systems, is a plus.

• Customer Service Skills:

  • Strong communication skills with the ability to explain technical issues clearly to non-technical users over the phone.

  • Friendly and patient demeanor, with a focus on delivering exceptional customer service.

  • Ability to manage customer expectations and ensure satisfaction in both phone support and on-site interactions.

• Problem-Solving & Troubleshooting:

  • Strong problem-solving skills and the ability to diagnose and resolve basic technical issues quickly and efficiently.

  • Ability to assess and prioritize issues based on urgency and impact.

• Organizational & Documentation Skills:

  • Ability to manage multiple tasks simultaneously while maintaining organized records of service requests and interactions.

  • Proficient in documenting issues, solutions, and service requests in a ticketing system.

• Field Support Skills:

  • Comfortable with on-site troubleshooting, equipment installation, and basic repairs of IT hardware and devices.

  • Ability to lift and move IT equipment (e.g., computers, monitors, phones, printers) safely.

• Adaptability & Time Management:

  • Ability to work in a fast-paced environment and adapt to changing priorities.

  • Strong time management skills to ensure timely resolution of service desk tickets and completion of fieldwork.

• Teamwork & Independence:

  • Ability to work both independently and as part of a team, collaborating with other IT staff when necessary.

  • Willingness to take initiative and assist with various tasks as needed.

• Educational Background:

  • Enrollment in a relevant academic program such as Information Technology, Computer Science, or a related field is preferred but not required.

The Project Management Student Worker will work closely with IT Project Manager and Leadership to support the division's IT projects. This role involves preparing project documentation and reports, writing technical documentation, and collaborating with campus partners to understand business needs. The student worker will assist in evaluating business processes, developing solutions to streamline workflows, and ensuring that project activities are aligned with departmental goals. The ideal candidate will help plan, coordinate, and close projects, supporting the IT Project Manager in delivering successful projects on time and within budget.

• Time Commitment: Approximately 18 hours/week

• Hours: Monday-Friday, 8:00 AM-5:00 PM

• Location: Ruth Collins Learning Center

• Team: Administration

Desired Qualifications:

• Project Management Knowledge:

  • Basic understanding of project management principles, including project planning, scheduling, and resource management.

  • Familiarity with project management tools (e.g., Microsoft Project, Asana, Freshworks, or similar software) is a plus.

• Technical Writing Skills:

  • Ability to write clear, concise technical documentation and reports, with attention to detail.

  • Strong writing skills for preparing project documents and business process documentation.

• Analytical & Problem-Solving Skills:

  • Strong analytical skills to evaluate business processes and identify opportunities for improvement.

  • Ability to think critically and propose solutions that enhance operational efficiency.

• Communication & Collaboration Skills:

  • Excellent written and verbal communication skills to interact with team members, campus partners, and stakeholders.

  • Ability to work effectively in cross-functional teams and build strong working relationships with colleagues and campus departments.

• Time Management & Organizational Skills:

  • Ability to manage multiple tasks and prioritize responsibilities to meet project deadlines.

  • Strong organizational skills to maintain project documentation, track progress, and ensure timely completion of tasks.

• Attention to Detail:

  • High level of attention to detail, ensuring accuracy in project reporting, documentation, and task execution.

• Adaptability & Flexibility:

  • Ability to adapt to changing project requirements and handle new tasks as they arise.

  • Flexibility in managing shifting priorities in a fast-paced environment.

• Customer Service Orientation:

  • Strong customer service skills, with the ability to understand and address the needs of campus stakeholders and project team members.

• Teamwork & Independence:

  • Ability to work both independently and collaboratively, depending on project needs.

  • Willingness to take initiative and contribute to the success of the project team.

• Educational Background:

  • Pursuing a degree in Information Technology, Business Administration, Project Management, or a related field is preferred.

As a Student Reporting Analyst, you will play an essential role in supporting the university’s data management and reporting functions. In this position, you will work with various IT and data teams to collect, analyze, and report on key data sets to support decision-making and strategic initiatives. Your work will directly contribute to improving data-driven insights across departments. This role offers hands-on experience in data analysis, visualization, and the use of business intelligence (BI) tools, providing a strong foundation in data science and analytics within a higher education setting.

• Time Commitment: Approximately 18 hours/week

• Hours: Monday-Friday, 8:00 AM-5:00 PM

• Location: Ruth Collins Learning Center

• Team: Enterprise Systems

Desired Qualifications:

• Technical Skills:

• • Proficiency in data analysis and BI tools (e.g., Microsoft Power BI, Entrinsik Informer).

  • Experience with SQL and databases; familiarity with database management principles.

  • Basic knowledge of Excel and data manipulation techniques.

  • Familiarity with programming languages like Python or R for data analysis (preferred).

• Analytical Ability:

  • Strong quantitative and analytical skills, with attention to detail.

  • Ability to interpret and present data insights in a clear, meaningful way.

  • Problem-solving skills with a methodical and logical approach to work.

• Communication Skills:

  • Ability to communicate technical information effectively to non-technical audiences.

  • Strong interpersonal skills for working within cross-functional teams.

• Time Management:

  • Ability to prioritize tasks, manage multiple deadlines, and adapt to a dynamic work environment.

• Academic Background:

  • Enrollment in an undergraduate or graduate program, preferably in Computer Science, Information Systems, Data Science, or a related field.

As a Student Information System (SIS) Support Specialist, you will assist in the maintenance, troubleshooting, and enhancement of the university's SIS, which is vital for managing student data, course registration, and academic records. This role involves working with both technical and non-technical stakeholders to ensure the SIS operates smoothly and meets the evolving needs of students and staff. You’ll gain valuable experience in software support, system administration, and user training, as well as a deeper understanding of student information management.

• Time Commitment: Approximately 18 hours/week

• Hours: Monday-Friday, 8:00 AM-5:00 PM

• Location: Ruth Collins Learning Center

Desired Qualifications:

• Technical Skills:

  • Familiarity with student information systems (experience with systems like Colleague, Banner, or similar platforms is a plus).

  • Basic understanding of SQL and database concepts; ability to write simple queries is advantageous.

  • Proficiency in Microsoft Office Suite and ability to quickly learn new software applications.

• Problem-Solving Ability:

  • Strong analytical skills for troubleshooting system issues.

  • Ability to think critically and approach technical challenges systematically.

• Communication and Customer Service:

  • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

  • Customer service mindset, with patience and attentiveness to user needs.

• Organizational Skills:

  • Ability to document procedures and track common issues effectively.

  • Strong organizational skills, with the ability to manage multiple support requests and prioritize tasks.

• Academic Background:

  • Enrollment in an undergraduate or graduate program, preferably in Information Technology, Information Systems, Computer Science, or a related field.

The Student Systems Technician will support the university's IT department by assisting in the management and maintenance of server infrastructure, Microsoft cloud services, print management systems, and Entra ID account management. This role offers hands-on experience with essential IT systems and services, providing an excellent opportunity for students interested in expanding their knowledge of server operations, cloud environments, and user account management. The ideal candidate will have a strong interest in technology and be eager to contribute to the efficiency of the university's IT infrastructure.

• Time Commitment: Approximately 18 hours/week

• Hours: Monday-Friday, 8:00 AM-5:00 PM

• Location: Ruth Collins Learning Center

• Team: Infrastructure

Desired Qualifications:

• Technical Skills:

  • Familiarity with server infrastructure, including both on-premises and cloud-based environments (e.g., Microsoft 365, Azure).

  • Basic understanding of Microsoft Windows Server operating systems and Active Directory.

  • Experience or interest in cloud services, particularly Microsoft Azure and its associated tools.

  • Knowledge of print management systems and troubleshooting common printing issues in a networked environment.

  • Familiarity with Entra ID (Azure AD) for user account management, including provisioning, permissions, and security protocols.

• Problem-Solving & Troubleshooting:

  • Ability to diagnose and resolve technical issues related to server infrastructure, cloud services, print management, and user accounts.

  • Strong troubleshooting skills with an attention to detail and a methodical approach to problem-solving.

• Customer Service & Communication Skills:

  • Strong customer service skills with the ability to assist users in a clear, concise, and patient manner.

  • Ability to explain technical concepts to non-technical users effectively.

• Technical Documentation:

  • Ability to maintain clear and organized documentation of system configurations, incidents, and troubleshooting steps for future reference.

• Team Collaboration & Independence:

  • Ability to work both independently and as part of a team, taking initiative in completing tasks and assisting team members when needed.

• Adaptability & Learning:

  • Eagerness to learn new technologies and stay updated on IT trends, especially in the areas of cloud computing, server management, and identity management.

  • Ability to adapt to changing priorities and handle multiple tasks in a fast-paced, dynamic environment.

• Attention to Detail & Organizational Skills:

  • Strong attention to detail, ensuring accurate execution of tasks and configuration settings.

  • Well-developed organizational skills for managing technical assets and support tickets.

• Reliability & Professionalism:

  • Strong sense of responsibility and reliability in fulfilling tasks and meeting deadlines.

  • Professional demeanor, with the ability to maintain confidentiality and handle sensitive information appropriately.